|multistep returns (SD)|
A returns process that comprises several steps including inspection, a number of possible logistical follow-up activities, and financial reconciliation.
The multistep-returns process is initiated by a return from a customer or a company-own location. After inspection of the returned material, a number of follow-up activities, such as move to scrap, ship to vendor etc., may be triggered, which conclude with a possible refund. The system creates all necessary documents and automatically tracks the entire process.