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multistep returns (SD)

Sales and Distribution (SD)

A returns process that comprises several steps including inspection, a number of possible logistical follow-up activities, and financial reconciliation.

The multistep-returns process is initiated by a return from a customer or a company-own location. After inspection of the returned material, a number of follow-up activities, such as move to scrap, ship to vendor etc., may be triggered, which conclude with a possible refund. The system creates all necessary documents and automatically tracks the entire process.

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