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method schema (CRM)

Customer Relationship Management (CRM)

Method schemas specify the methods (function modules) that are to be used to determine how product proposals are generated and how the results of these methods are to be combined with one another (for example whether they are to be added to or removed from any existing list of products).

Each method within the schema represents a type of product proposal (cross-selling, down-selling, top n products, and so on).

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